Shipping policy
Our orders are shipped with sign-on-receipt delivery and we currently ship to a limited list of countries.
Shipping cost will be specified in the customer's cart, before the final confirmation of the order.
Estimated delivery times are provided for guidance. Delivery is expected within 3 to 7 business days once your order is ready to ship. Once your order is dispatched, you will receive a notification with your tracking number. If you do not receive this email, please check your spam folder or contact us at contact@093lab.com.
Shipping cost will be specified in the customer's cart, before the final confirmation of the order.
Estimated delivery times are provided for guidance. Delivery is expected within 3 to 7 business days once your order is ready to ship. Once your order is dispatched, you will receive a notification with your tracking number. If you do not receive this email, please check your spam folder or contact us at contact@093lab.com.
Refund policy
RETURNS, REFUNDS AND EXCHANGES
You have up to 14 days after receipt of your order to return it to us at the following address:
0-93. Lab
7 rue Edgar Degas
Aulnay-sous-Bois
93600
France
To return a product, please visit the link below and create an account using the email address associated with your order:
account.093lab.com
Returned items must be in their original condition. Returns with damaged items, missing original labels, as well as incomplete orders will not be refunded.
Return shipping costs will not be refunded. Additionally, initial shipping costs are non-refundable unless the return is due to an error on our part (defective or incorrect product).
Once we receive and inspect your return, we will notify you by email whether the refund has been approved or not. If approved, the refund will be processed through your original payment method within 14 days of receiving and inspecting the return.
You have up to 14 days after receipt of your order to return it to us at the following address:
0-93. Lab
7 rue Edgar Degas
Aulnay-sous-Bois
93600
France
To return a product, please visit the link below and create an account using the email address associated with your order:
account.093lab.com
Returned items must be in their original condition. Returns with damaged items, missing original labels, as well as incomplete orders will not be refunded.
Return shipping costs will not be refunded. Additionally, initial shipping costs are non-refundable unless the return is due to an error on our part (defective or incorrect product).
Once we receive and inspect your return, we will notify you by email whether the refund has been approved or not. If approved, the refund will be processed through your original payment method within 14 days of receiving and inspecting the return.
Terms of sale
INTRODUCTION
These terms and conditions (“Terms and Conditions“) apply to the purchase of products (“Products”) by customers (“you”) through 093lab.com (the “Website”).
By placing an order, you agree to be bound by, and accept, these Terms and Conditions. These Terms and Conditions are subject to change by 0-93. Lab (“we”), an association law 1901 (non-profit) registered at 7 rue Edgar Degas, 93600, Aulnay-sous-Bois, France with the SIREN number 848 912 317, without prior written notice at any time, in our sole discretion. The latest version of the Terms and Conditions will be posted on this Website, and you should review these Terms and Conditions prior to purchasing any Product.
By using the Website, you agree to these Terms and Conditions. If you do not agree, do not use the Website.
PRICES, TAXES AND CUSTOM DUTIES
The prices are indicated in Euros, excluding shipping cost. Shipping cost will be specified in the customer's cart, before the final confirmation of the order. 0-93. Lab, an association law 1901 (non-profit), is not subject to the French VAT.
Prices may be modified at any time, without prior notice. The prices that are applied are the ones figuring on the Website at the time the order is being made.
Please be reminded that shipments destined outside of the European Union are subject to import taxes and duty fees based on your home country’s regulations. All applicable duties shall be borne by the customer.
We cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which We have no control.
PAYMENT TERMS
All orders will be confirmed only after payment has been accepted. We reserve the right to cancel or refuse an order in the event of a dispute with the customer regarding a previous order.
Accepted payment methods are the following: credit or debit card (Visa, Mastercard, American Express), Paypal and Apple Pay.
We use 100% secure payment solutions. For payments by credit card or debit card, Stripe or Paypal are responsible for ensuring the security of payments. All information provided by customers to 0-93. Lab is rigorously protected ensuring the confidentiality and security of each transaction.
Payment must be made in full at the time of ordering. At no time may the sums paid be considered as down payments or deposits. Provision by the customer of his/her bank card number constitutes authorization for 0-93. Lab to debit his/her account up to the amount of his/her order.
RETURNS, REFUNDS AND EXCHANGES
You have up to 14 days after receipt of your order to return it to us at the following address:
0-93. Lab
7 rue Edgar Degas
Aulnay-sous-Bois
93600
France
To return a product, please visit the link below and create an account using the email address associated with your order:
account.093lab.com
Returned items must be in their original condition. Returns with damaged items, missing original labels, as well as incomplete orders will not be refunded.
Return shipping costs will not be refunded. Additionally, initial shipping costs are non-refundable unless the return is due to an error on our part (defective or incorrect product).
Once we receive and inspect your return, we will notify you by email whether the refund has been approved or not. If approved, the refund will be processed through your original payment method within 14 days of receiving and inspecting the return.
SHIPPING
Our orders are shipped with sign-on-receipt delivery and we currently ship to a limited list of countries.
Shipping cost will be specified in the customer's cart, before the final confirmation of the order.
Estimated delivery times are provided for guidance. Delivery is expected within 3 to 7 business days once your order is ready to ship. Once your order is dispatched, you will receive a notification with your tracking number. If you do not receive this email, please check your spam folder or contact us at contact@093lab.com.
GUARANTEE AND LIABILITY
0-93. Lab has only an obligation of means with regard to all stages of access to the site, from the order process to the dispatch of the parcel or subsequent services.
0-93. Lab cannot be held liable for any inconvenience or damage arising from the use of the Internet, in particular in the event of a disruption of service, external intrusion, or the presence of computer viruses or any other incident of force majeure, in accordance with legislation and case law.
PRIVACY
Personal data may be gathered on the Website and used by 0-93. Lab which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC ("GPDR").
0-93. Lab is obliged to ensure the security and confidentiality of its customers' personal data in accordance with the GDPR. Customers' personal data (surname, first name, postal address, telephone number, email address) may be disclosed to 0-93. Lab service providers and partners, should their involvement be necessary in the processing and management of orders (payment, delivery, return, refund). These service providers and partners can only act on instructions from 0-93. Lab.
In accordance with the GDPR, the customer has a right of access, rectification and opposition to the personal data concerning him/her. To exercise this right the customer must submit a request by email to: contact@093lab.com, stating his/her surname, first name, email address and customer reference. The customer's request must be signed and accompanied by a photocopy of an identity document. In accordance with the GDPR, a response will be provided as soon as possible and at the latest within one month of the request.
FORCE MAJEURE
In the event of an event of force majeure, the party concerned must inform the other party within 14 days of the occurrence of such an event, by registered letter with acknowledgement of receipt. The following are expressly considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually recognized by the French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other actions of an industrial or commercial nature, civil unrest, insurrection, war, bad weather, epidemic, obstruction of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of trade, computer failure, obstruction of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship. All obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. Should the event of force majeure last for more than 3 months, the contract may be terminated as of right without compensation for either party.
APPLICABLE LAW
The 093lab.com website is run by an association law 1901 (non-profit) under French law. The applicable law of our contractual relations is French law. In the event of a dispute, French jurisdiction shall be competent.
These terms and conditions (“Terms and Conditions“) apply to the purchase of products (“Products”) by customers (“you”) through 093lab.com (the “Website”).
By placing an order, you agree to be bound by, and accept, these Terms and Conditions. These Terms and Conditions are subject to change by 0-93. Lab (“we”), an association law 1901 (non-profit) registered at 7 rue Edgar Degas, 93600, Aulnay-sous-Bois, France with the SIREN number 848 912 317, without prior written notice at any time, in our sole discretion. The latest version of the Terms and Conditions will be posted on this Website, and you should review these Terms and Conditions prior to purchasing any Product.
By using the Website, you agree to these Terms and Conditions. If you do not agree, do not use the Website.
PRICES, TAXES AND CUSTOM DUTIES
The prices are indicated in Euros, excluding shipping cost. Shipping cost will be specified in the customer's cart, before the final confirmation of the order. 0-93. Lab, an association law 1901 (non-profit), is not subject to the French VAT.
Prices may be modified at any time, without prior notice. The prices that are applied are the ones figuring on the Website at the time the order is being made.
Please be reminded that shipments destined outside of the European Union are subject to import taxes and duty fees based on your home country’s regulations. All applicable duties shall be borne by the customer.
We cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which We have no control.
PAYMENT TERMS
All orders will be confirmed only after payment has been accepted. We reserve the right to cancel or refuse an order in the event of a dispute with the customer regarding a previous order.
Accepted payment methods are the following: credit or debit card (Visa, Mastercard, American Express), Paypal and Apple Pay.
We use 100% secure payment solutions. For payments by credit card or debit card, Stripe or Paypal are responsible for ensuring the security of payments. All information provided by customers to 0-93. Lab is rigorously protected ensuring the confidentiality and security of each transaction.
Payment must be made in full at the time of ordering. At no time may the sums paid be considered as down payments or deposits. Provision by the customer of his/her bank card number constitutes authorization for 0-93. Lab to debit his/her account up to the amount of his/her order.
RETURNS, REFUNDS AND EXCHANGES
You have up to 14 days after receipt of your order to return it to us at the following address:
0-93. Lab
7 rue Edgar Degas
Aulnay-sous-Bois
93600
France
To return a product, please visit the link below and create an account using the email address associated with your order:
account.093lab.com
Returned items must be in their original condition. Returns with damaged items, missing original labels, as well as incomplete orders will not be refunded.
Return shipping costs will not be refunded. Additionally, initial shipping costs are non-refundable unless the return is due to an error on our part (defective or incorrect product).
Once we receive and inspect your return, we will notify you by email whether the refund has been approved or not. If approved, the refund will be processed through your original payment method within 14 days of receiving and inspecting the return.
SHIPPING
Our orders are shipped with sign-on-receipt delivery and we currently ship to a limited list of countries.
Shipping cost will be specified in the customer's cart, before the final confirmation of the order.
Estimated delivery times are provided for guidance. Delivery is expected within 3 to 7 business days once your order is ready to ship. Once your order is dispatched, you will receive a notification with your tracking number. If you do not receive this email, please check your spam folder or contact us at contact@093lab.com.
GUARANTEE AND LIABILITY
0-93. Lab has only an obligation of means with regard to all stages of access to the site, from the order process to the dispatch of the parcel or subsequent services.
0-93. Lab cannot be held liable for any inconvenience or damage arising from the use of the Internet, in particular in the event of a disruption of service, external intrusion, or the presence of computer viruses or any other incident of force majeure, in accordance with legislation and case law.
PRIVACY
Personal data may be gathered on the Website and used by 0-93. Lab which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC ("GPDR").
0-93. Lab is obliged to ensure the security and confidentiality of its customers' personal data in accordance with the GDPR. Customers' personal data (surname, first name, postal address, telephone number, email address) may be disclosed to 0-93. Lab service providers and partners, should their involvement be necessary in the processing and management of orders (payment, delivery, return, refund). These service providers and partners can only act on instructions from 0-93. Lab.
In accordance with the GDPR, the customer has a right of access, rectification and opposition to the personal data concerning him/her. To exercise this right the customer must submit a request by email to: contact@093lab.com, stating his/her surname, first name, email address and customer reference. The customer's request must be signed and accompanied by a photocopy of an identity document. In accordance with the GDPR, a response will be provided as soon as possible and at the latest within one month of the request.
FORCE MAJEURE
In the event of an event of force majeure, the party concerned must inform the other party within 14 days of the occurrence of such an event, by registered letter with acknowledgement of receipt. The following are expressly considered to be cases of force majeure or unforeseeable circumstances, in addition to those usually recognized by the French courts and tribunals, total or partial strikes, lockouts, riots, boycotts or other actions of an industrial or commercial nature, civil unrest, insurrection, war, bad weather, epidemic, obstruction of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to forms of trade, computer failure, obstruction of telecommunications, including wired or wireless telecommunications networks, and any other event beyond the control of the parties preventing the normal performance of the contractual relationship. All obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. Should the event of force majeure last for more than 3 months, the contract may be terminated as of right without compensation for either party.
APPLICABLE LAW
The 093lab.com website is run by an association law 1901 (non-profit) under French law. The applicable law of our contractual relations is French law. In the event of a dispute, French jurisdiction shall be competent.